Billing, cancelling, and refunds

Every new account starts with a 7-day free trial. No card is required to start, and nothing is charged during the trial. If you don't choose a paid plan before the trial ends, your integrations pause until you do — no charge happens automatically.

Paid plans are billed monthly, in advance, from the date you subscribe. Your card is only charged once you actively choose a plan and complete checkout — never automatically at the end of the trial.

Payments are processed by Paddle.com, our Merchant of Record, who handles payment collection and any applicable sales tax, VAT, or GST for your region.

You can cancel your subscription at any time. The fastest way is the subscription management link included in every payment receipt email from Paddle — it lets you cancel directly, without waiting on us. You can also email contact@leadsender.io and we'll cancel it for you.

Cancelling stops future billing. Your plan stays active for the rest of the period you've already paid for, and your account then returns to the free (integrations-paused) tier rather than being deleted — your data, integrations, and settings are all still there if you subscribe again later.

Because the trial gives you a full 7 days to decide before any card is ever charged, paid subscription fees are non-refundable once billed, including for a partial or unused remainder of a billing period. This matches what's stated in our Terms of Service.

The one exception is a billing error on our end — if you're charged the wrong amount, charged after a cancellation that should have taken effect, or charged twice, email us and we'll refund the mistake in full.

SMS credit packs are a separate, one-time purchase from your subscription — they're not tied to a billing period and don't expire. Once purchased, credit packs are non-refundable, whether or not the credits have been used, except for a genuine billing error as described above.

Moving between Starter, Growth, and Business takes effect immediately through a new Paddle checkout for the plan you're switching to. The change in your lead and integration limits applies right away.

Questions about billing, cancellation, or a refund: